Where are your cookies made?
All of our cookies are proudly made in our own bakery in the USA.
What are the ingredients?
All our cookies are made with 4 ingredients that you have in your kitchen including flour, honey, vegetable oil, vanilla. The decorations on our cookies are made with yogurt frosting: sugar, palm oil, whey powder, yogurt powder, whole milk powder, (lactic acid, citrus acid, bacterial powder).
How many cookies should I feed my dog?
It depends on your dog's size and weight, but we suggest feeding them like you would a snack during your regular treat schedule.
Can I really eat these cookies with my dog?
Yes, you can! We at them too! Check our ingredient list - all human ingredients!
How long have you been making these cookies?
We have been making and selling these exact cookies for over 20 years!
What size are the cookies? Are they ok for smaller dogs?
Most of our cookies are fairly large at 2.5-3" in diameter. However, they can easily be broken up for smaller dogs.
How long do these cookies last? Should I freeze them?
Please DO NOT freeze our cookies if you want them to maintain the beautiful exterior. Freezing makes the yogurt frosting crack. Our cookies are shelf stable for up to 12 months.
Do dogs like these cookies?
While every dog is different, our cookies have universal dog and human appeal. Even picky dogs can't resist the amazing smell of our cookies - fresh from the oven! We've been feeding dogs this recipe for over 20 years and it is VERY rare they turn us down.
What are cookie cakes? How long do they last?
Cookie cakes are made with our cookie formula, stacked together and iced with yogurt frosting. These cakes don't melt when shipped and they are crunchy, but you can cut them into slices with a sharp knife. These cakes are shelf stable for 12 months, just like our cookies!
What are the ingredients in your dog cookie cakes?
All our cookie cakes and cupcakes are made with 4 ingredients that you have in your kitchen including flour, honey, vegetable oil, vanilla. The decorations are made with yogurt frosting: sugar, palm oil, whey powder, yogurt powder, whole milk powder, (lactic acid, citrus acid, bacterial powder).
When should I order a dog cookie cake?
We aim to bake and deliver dog cookie cakes in approximately 7 business days, but since these cakes are shelf stable for up to 12 months you can order early prior to any major birthday or event.
Are the cookie cakes soft?
No, our cookie cakes are very crunchy. They can be cut into pieces with a sharp kitchen knife for sharing or to make them easier to eat.
What are fresh dog cakes? How long do they last?
Our fresh dog cakes are made by a professional pastry chef. We freeze and toast them prior to shipping, to help the cake make it to you in good shape. You must eat or freeze this cake immediately upon arrival!
What are the ingredients in your fresh dog cakes?
Ingredients: Peanut Butter, whole wheat Flour, banana, baking soda, wilton fondant frosting. *Chickpea flour substitute available upon request.
When should I order a fresh dog cake?
We aim to bake and deliver fresh dog cakes in approximately 7-10 business days. These cakes are made to order, so please be patient while we make your custom cake. If you have a birthday, please order ahead of time and freeze the cake as we do not accept returns if the cake doesn't arrive in time.
Are the fresh dog cakes soft?
Our fresh dog cakes are fairly soft, like a human spongy cake you might eat. We do toast them to make it through the shipping process, but you can use a little broth to soften for older dogs if needed.
Can you customize the cake?
Our fresh dog cakes are customizable with dog name or age, design permitting (use cake image as a guide). Please leave a note in your order with your dog's information.
Shipping & Returns
How long will my order take to arrive?
We aim to bake and deliver all cookies and cookie cakes in approximately 7 business days. Fresh cakes have general a 7-10 business day window because we must make your custom cake, and we can only ship on certain days (fresh cakes cannot be left in the post office over the weekend, or they will spoil). All our products are fresh, made to order so please be patient with us! This is not like ordering on Amazon!
Where can I find my order tracking number?
We will email you an order tracking number when your order ships. You can also track your order in the SHOP app.
How do I cancel or modify my order?
Please contact our support team if you would like to make changes to your order. Once an order goes into our bakery queue, we cannot modify or cancel it so please act quickly.
How much does shipping cost?
Standard shipping (3-5 business days) is free on orders that total $50 or more at checkout.
You can upgrade to express shipping if you need the product faster, but please remember we still need time to bake and pack the item. We cannot accept requests to expedite baking, we fulfill orders in the order that they were received.
My order arrived broken, how do I request a replacement.
Please email firstname.lastname@example.org with a screenshot of your shipping label and an image of the broken product and we will submit a replacement to you.
What is your return policy?
All of our cookies and cakes are made just for you when you order them. We do not accept returns on any of bakery items for sanitary purposes. We do not allow refunds on our cookie or cake orders.
When will I get my first Cookie Club order?
We ship your first order right away! We need to make your order fresh, so please allow up to 7 business days for arrival.
When do monthly cookie club orders renew?
You will be charged for your cookie club membership on the same day that you signed up. We ship all cookie boxes during the first few days of the month, regardless of when you were charged. Please be patient while we bake and pack all of our orders by hand!
Is the shipping free on Cookie Club?
Yes! Cookie club members get free shipping on all orders within the continental US. Alaska, Hawaii, Canada and other locales may have extra charges at checkout.
Can I skip a delivery?
Absolutely, skip anytime before your box charge goes through by logging in to your account.
How do I cancel my membership?
Simply log into your account and select the cancel button before your cookie club membership renews. Once the charge goes through, we begin baking your order and cannot cancel that order.